Shipping & Returns

Every Okay Universe apparel item is made to order. This keeps the drop intentional and avoids producing unsold inventory, but it also means production begins specifically for your order. Please review the product description and size guide before checkout.

Production and delivery estimates

Your order must be produced before it ships. Production and transit estimates shown at checkout or in an order email are estimates, not guaranteed delivery dates. Timing can change because of garment availability, quality checks, carrier delays, weather, holidays, customs, or unusually high order volume.

Items can be produced by different facilities and may arrive in separate packages. When tracking is available, Shopify sends it to the email address or phone number used at checkout. A split shipment does not create an extra shipping charge after checkout.

Shipping charges, taxes, and duties

Available shipping methods and charges are displayed at checkout. Applicable sales tax is calculated during checkout. International orders may be subject to import duties, taxes, brokerage, or customs charges imposed by the destination country. Unless checkout expressly states that those amounts are prepaid, the recipient is responsible for them.

Addresses, edits, and cancellations

Check the shipping address, garment, color, and size before paying. Contact info@okayuniverse.com immediately if something is wrong and include your order number. We will try to help, but an edit or cancellation is not guaranteed once an order enters production. If we can stop the order before production, we will cancel and refund the affected item. Once production has begun, cancellation or address changes may no longer be possible.

A customer is responsible for an incorrect or incomplete address submitted at checkout. If a package is returned or must be reproduced because of an address error, additional production or shipping charges may apply. We will disclose any charge before proceeding.

Damaged, misprinted, or incorrect items

If an item arrives damaged, has a manufacturing or print error, or is not the product you ordered, contact us within 30 calendar days after the tracking status shows delivery. Include your order number and clear photos of the full item, the issue, and the shipping label or packaging. If more than one item has the same problem, include a photo showing all affected items together.

After review, an eligible claim will be resolved with a replacement, reprint, or refund at no additional cost. Do not mail a damaged or incorrect item unless we send instructions; many production-error claims can be resolved from photos without a return. Normal variations inherent to garment dyeing, fabric, or print production are not manufacturing defects.

Size, color, and change-of-mind returns

Because each item is produced for the person who ordered it, we do not ordinarily accept returns or exchanges for a wrong size or color selection, buyer's remorse, or a change of mind. This rule applies only to non-defective items and only where permitted by law. It does not reduce any mandatory cancellation, withdrawal, conformity, warranty, or other consumer right in your location.

If applicable law gives you a return or withdrawal right, contact us before sending anything. We will provide authorization and the correct return address. Unauthorized returns can be delayed or rejected. Unless law requires otherwise or the item is defective, the customer is responsible for return shipping and the item must be unworn, unwashed, unaltered, and in its original condition.

Missing or delayed packages

If tracking has not moved beyond the carrier's expected window, or a package is marked delivered but cannot be found, check the delivery address, household members, safe locations, and nearby neighbors, then contact the carrier and us. Report the issue promptly with your order number and tracking link. We will review the tracking and available carrier or fulfillment remedies. Replacements and refunds for carrier loss are determined from the investigation and applicable law, not automatically from a delivery scan alone.

Refund timing

Approved refunds are issued to the original payment method. Shopify will send confirmation when the refund is submitted. Your bank or card issuer can take additional time to post it. Original shipping charges are not refundable for a non-defective return unless required by law. If a promised refund has not appeared after your financial institution's normal processing period, contact us with the order number.

Digital and creative services

Mixing and mastering purchases do not involve physical shipping. Project check-in, deliverables, revisions, cancellation, and refund terms for those purchases are described in our Terms of Use & Sale and the service package shown at checkout.

Contact us before returning anything

Email info@okayuniverse.com with your order number. We will send the instructions and, if needed, the authorized return address for your order. Also see our Terms and Privacy Policy.